TERMS AND CONDITIONS OF WEBSITE USE AND SALE

1. General Information

This website is owned by:

Lavinia Eventi S.r.l.
Vicinale Farucci s.n., 76125 Trani (BT), Italy
Tel: +39 0883 508925
Email: contatti@tenutadonnalavinia.it
Certified Email (PEC): laviniaeventi@legalmail.it
VAT No.: 08667310729
SDI Code: KRRH6B9

Access to and use of this website implies full acceptance of these Terms and Conditions.

2. Purpose of the Website

The website has an informational and promotional purpose relating to reception hall services, event organization, ceremonies, and related activities.

It also includes an e-commerce section for the online sale of artisanal food products.

3. Reception and Event Services

The information published on the website regarding events, menus, services, and availability is provided for informational purposes only and does not constitute a binding contractual offer.

Any booking or availability request must be formalized through:

  • Direct contact
  • Personalized quotation
  • Execution of a specific written agreement

The economic and organizational terms of events are governed by a separate contract between the parties.

4. Food Products – Nature and Characteristics

The products sold in the e-commerce section are:

  • Artisanal food products
  • Prepared according to traditional methods
  • Produced in limited quantities

Images displayed on the website are for illustrative purposes only. Minor aesthetic differences do not constitute product defects.

5. Prices

All prices are expressed in Euro and include VAT, unless otherwise specified.

Shipping costs are indicated separately before order confirmation.

Lavinia Eventi S.r.l. reserves the right to modify prices at any time; however, orders will be invoiced at the price in effect at the time of confirmation.

6. Purchase Procedure

An order is considered concluded upon confirmation of payment.

Lavinia Eventi S.r.l. reserves the right to refuse orders in the following cases:

  • Product unavailability
  • Unverifiable payment details
  • Incomplete or inaccurate information

In such cases, any amounts paid will be refunded.

7. Payment Methods

Accepted payment methods are those indicated on the website at the time of purchase.

Invoices are issued upon customer request, provided that tax details are supplied at the time of order.

8. Shipping and Delivery

Shipments are made to the address provided by the customer at the time of order.

Delivery times are indicative and may vary depending on product availability and destination.

Any delays do not entitle the customer to compensation or order cancellation, except where required by law.

9. Right of Withdrawal – Exclusion for Food Products

Pursuant to Article 59 of Italian Legislative Decree 206/2005 (Consumer Code), the right of withdrawal is excluded for:

  • The supply of goods liable to deteriorate or expire rapidly
  • The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery

The products sold by Lavinia Eventi S.r.l. fall within these categories, as they are:

  • Artisanal food products
  • Perishable goods
  • Products for which return would pose a risk of contamination

Therefore, no returns or refunds are allowed, except in cases of damaged or non-compliant products.

10. Damaged or Non-Compliant Products

The customer must check the integrity of the package upon delivery.

Any damage must be:

If non-conformity is confirmed, Lavinia Eventi S.r.l. will provide a replacement or refund.

11. Liability

Lavinia Eventi S.r.l. shall not be liable for:

  • Improper use of purchased products
  • Delays attributable to the courier
  • Force majeure events

Liability is limited to the value of the purchased product.

12. Intellectual Property

All website content (texts, images, logos, trademarks, graphics) is the property of Lavinia Eventi S.r.l. or used under authorization.

Any reproduction, distribution, or unauthorized use is strictly prohibited.

13. Privacy

Personal data are processed in compliance with applicable legislation (EU Regulation 2016/679 – GDPR) as described in the Privacy Policy published on the website.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by Italian law.

For any dispute, jurisdiction shall lie with the Court of the company’s registered office, without prejudice to mandatory consumer protection provisions.